❓ Frequently Asked Questions
❓ Frequently Asked Questions
📦 How long do shipments take?
Our products arrive within an estimated 10 to 20 business days . We work with international suppliers and ship directly from the source to offer you the best prices.
🚚 How do I know if my order has been shipped?
As soon as your order is processed, you'll receive a confirmation email , and once it's on its way, we'll send you another email with the tracking number .
💳 Is it safe to shop at this store?
Yes. All browsing is protected with SSL , and we accept 100% secure payment methods. We also never share your data with third parties.
📬 What do I do if my order doesn't arrive?
If more than 25 business days have passed without receiving your order, please write to us at:
📧 contacto@paraelabuelo.com
📱 +598 92 111 112
We'll resolve it immediately or give you your money back.
🔄 Can I change or cancel my order?
You can cancel it up to 12 hours after placing it. After this period, the shipping process begins and it cannot be modified.
🧓 Are the products designed for older adults?
Yes. The entire store is designed to offer simple, practical, and useful solutions for seniors and their families.
📦 Do you have a physical location?
No, we are a 100% online store. This allows us to maintain low prices and a wide variety of products.
Do you have another question?
We are here to help you via WhatsApp or email.
📧 contacto@paraelabuelo.com
📱 +598 92 111 112
